Frequently Asked Questions (FAQ)

Q: Why can’t I see the larger view images?

A: If you use a pop-up blocker, you will not be able to see the larger view images. If you want to see the larger view images, you will need to change your settings to allow popups at KayDesignZ.com.

Q: What exactly are digital products?

A: The digital products that are sold by KayDesignZ are downloadable, digital files that are either jpeg files or png files. Jpeg files are used for background images such as papers. Png files are used for everything else, because the format allows transparency. While actual products are high-quality 300 pixel per inch (ppi) files, web site images are displayed in lower quality, 72 ppi format jpeg files to facilitate viewing.

Q: I am a paper scrapper, but I would love to try digital scrapping. How do I start?

A: It may sound highly technical, but it’s nothing more than moving a few pictures around. There are many tutorials on the Internet. Do some research, and you will find a variety of products for beginners. Personally, I use Paint Shop Pro 9 and Photoshop Elements 6. For the non-designer, I recommend Photoshop Elements.

Also, remember that most, if not all of my products, can be printed out and used in traditional paper scrapping. Alternatively, you can try a combination of digital and paper scrapping. That’s the beauty of scrapping—nothing is ever “wrong.” You can do whatever your imagination desires. You can “GOOGLE” for additional products as well as specific tutorials and techniques.

Q: How do I print digital scrapbook pages? Can I still make 12”x12” pages?

A: All of my papers are 12”x12”. To print them, or your layouts that use them, you can send your files to a digital lab or go to your local Kinko's. The web site www.scrapbooksplease.com now offers “bargain” prints at .99. Of course, you can buy your own wide-format printer. Googling will provide you with limitless choices. See “Resources” at the end.

Q: How do I download files?

A: Click the download button to load the product onto your computer. The download program on your computer should kick into action when you do that. After it’s loaded on your computer, you will need a program like WinZip to extract (unzip) the files. At that point, you will see the individual paper and element files, and you can “insert picture from file” to put them in your document. You can also and cut and paste (Ctrl-C, Ctrl-V) them within documents. Note: Please be sure to back up your original zipped file onto a non-rewriteable CD for archive purposes in case of computer failure.

Q: If I have problems downloading one of your kits, what do I do?

A: You should use a download manager to increase the reliability and speed of downloading large files over the Internet--especially if you have dial-up. Check out Download Accelerator Plus–it’s FREE at http://www.speedbit.com.

At KayDesignZ, you have 2 hours and two download attempts to access your files. If you get an error message, wait a while, and then try again. Be sure to delete the corrupt file and empty it out of your wastebasket before attempting to download it again. If you get an error message the second time, please email me with the information, and I will check into it immediately. Many things can cause problems, i.e., storms, heavy Internet traffic, computer goblins, signals from outer space-LOL. Never fear, however, if all else fails; I can always email you the product. Computers, while they often seem like magic, more often than not require finessing. I’ll do whatever it takes to make sure that you get a quality product in a timely manner.

RESOURCES

Experts offer information on printers, papers, inks, and archival quality questions at
http://www.wilhelm-research.com/.

Some online companies that offer printing services are:

http://whcc.com/

http://www.mpix.com/

http://www.photoexpressfotosource.ca/digital/digitalscrapbooking.html

Local Stores that may offer printing services are Costco, Kinko’s, Sam’s Club, UPS-Brown, and Wal-Mart.

Book printing, calendars, and other photo gifts services can be obtained from:

http://mypublisher.com
http://www.imagestation.com/
http://www.kodakgallery.com
http://www.shutterfly.com/
http://www.snapfish.com/

Caveat Emptor, "Let the Buyer Beware"

Quality and service can VARY widely. ALWAYS do a small sample check to make sure that you like the quality of the service and the work that the company provides.